Nortel NN-10300-053 User Manual

Also see for Softphone 2050: User guide Installation and operation Installation and operation guide Fundamentals Fundamentals

Agent and Supervisor features2812. Dial ACD DN 5 #.13. Dial Priority 5 ##.Click InCalls or NotReady to enter the ACD queue.Note: To choose the default Priority or Supervisor ID, enter #instead of a Priority entry or a Supervisor ID entry (the Priority orSupervisor ID for your set is used).Using Default LoginIf you normally use the same telephone for each shift, use the DefaultLogin once at the beginning of a shift. The Default Login uses yourprevious shift’s login to place you in the same ACD queues and with thesame Supervisor.To use the Default Login (with MQA enabled):1. Click InCalls.The Enter Agent ID message appears.2. Use the keypad to enter your Agent ID.3. For Supervisor ID Required, click the pound (#) key three times.4. To join the ACD queue, click InCalls or NotReady.Logging out an agentYou can log out of the system either completely or temporarily.Logging out temporarilyClick NotReady. This removes you from the queue but keeps you loggedin as an agent position.Logging outTo log out completely, click MakeSetBusy.Note: If you click MakeSetBusy while on an ACD call, you arelogged out automatically when the call is finished.