Nortel NN-10300-053 User Manual Manual pdf 40 page image
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Nortel NN-10300-053 User Manual

Also see for Softphone 2050: User guideInstallation and operationInstallation and operation guideFundamentalsFundamentals

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Contents
  1. revision history
  2. Table Of Contents
  3. Table Of Contents
  4. IP Softphone 2050 overview
  5. Components
  6. call control window
  7. Display
  8. IP Softphone 2050 Call Control window
  9. Call Control window
  10. accessibility interface
  11. Call Control window elements and functions
  12. Hot keys
  13. removing a hot key
  14. System tray icon and menu
  15. Local Directory
  16. directory entry management
  17. CS 1000 Directory
  18. Agent and Supervisor features
  19. Logging in with Agent ID and Multiple Queue Assignments
  20. Logging out an agent
  21. Agent features
  22. Using Force Call
  23. Using Emergency
  24. Contacting your supervisor
  25. Supervisor features
  26. Using Answer Emergency
  27. Using Call Agent
  28. Using Observe
  29. Using Display Agent Status
  30. Using Display Queue
  31. Index
Nortel NN-10300-053 User Manual Manual pdf 40 page image
Supervisor features40Slow Flashing Busy Calls are backing up in thequeue. Calls overflowingto this queue are not beingaccepted.Fast Flashing Overloaded You have too many callsin this queue. New callsoverflow to another queue.Table 3: Display Queue indicatorsIndicator Queue Status Meaning
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Softphone 2050NN-10300-053
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