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Nortel NN43112-102 User Manual

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Contents
  1. revision history
  2. Table Of Contents
  3. Table Of Contents
  4. About the Nortel IP Phone 1120E
  5. Telephone controls
  6. Telephone display
  7. Agent and Supervisor features
  8. Queue Assignments (for Basic ACD)
  9. Using Default Login
  10. Logging out
  11. Agent features
  12. Using Call Forcing
  13. Using Return to Queue on No Answer
  14. Using Emergency
  15. Using Not Ready
  16. Contacting your supervisor
  17. Supervisor features
  18. Using the Agent key
  19. Using Call Agent
  20. Using Night Service
  21. Observing a call
  22. Terms you should know
  23. Index
Nortel NN43112-102 User Manual Manual pdf 33 page image
Supervisor features33Using Call AgentUse the Call Agent feature to contact an agent.To use Call Agent:Using InterflowUse the Interflow feature to redirect calls when the backlog or wait timeexceeds a pre-defined threshold.To use Interflow:2. Press the Goodbye key to end the call.1. Press the Call Agent key.or2. Choose one of the following:— Press a selected Agent key.— Dial the agent’s Position ID.3. Press the Goodbye key to end the call.1. Press the Interflow key.Note: The Interflow LCD flashes whilethe feature is active.(Goodbye)CallAgtAgenKey(Goodbye)Interflow
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This manual is suitable for:
NN43112-102Nortel IP Phone 1120E
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