Nortel Communication Server 1000IP Phone 2007Call Center User GuideTitle page

ip phone 2007

revision history

About the IP Phone 2007

Telephone controls

Telephone Display

Tools/Navigation area

Touch panel

Enter and edit text

Edit text using the soft keys

Enter text using the USB keyboard

Agent and Supervisor features

Login with Agent ID and Multiple Queue Assignments

Agent ID and MQA login options

Default Login

Agent Logout

Agent features

Use Force Call

Use Activity code

Use Emergency

Place or answer non-ACD calls

Contact the supervisor

Supervisor features

Use Agent key

Use Call Agent

Use Night Service

Observe

Display Agent status

Terms you should know

Regulatory and safety information

Other

Index

Nortel NN43118-102 User Manual

Basic features

Calibrate the touch panel

terms you should know

regulatory and safety

DenAn regulatory notice for Japan

IP Phone 2007

how to get help

getting help through a nortel distributor or reseller

about this document

intended audience

touch panel

application area

language support

echo cancellation

jitter buffer

mvc 2050 call handling screen

software requirements

mvc 2050 installation method

roaming and handover

extension microphones

configuring the ip phone 1120e

configuring the ip phone 1140e

headset support

expansion module startup initialization

services key operation

display diagnostics

set info

corporate directory

redial list

regulatory and safety information

environmental specifications

automatic voice vlan id configuration

general information

local diagnostics

lock menu

nortel ip phone 1150e

applicable systems

related information

components and functions

keys and functions

services menu

supported features

features not currently supported

cleaning the ip phone display screen

soft key label display

package components

installation and configuration

configuring the ip phone

startup sequence

installing the ip phone

full duplex mode

gratuitous address resolution protocol protection

replacing an ip phone 2001

central answering position

reinstalling an ip phone 2004

replacing an ip phone 2004

removing an ip phone 2004 from service

reinstalling an ip phone 2002

replacing an ip phone 2002

removing an ip phone 2002 from service

local tools menu

local tools menu password protection

accessing the local tools menu

removing an ip phone 2007 from service

ip phone kem startup initialization

operating parameters

virtual office

call control window

nortel usb audio kit

qos settings

ethereal traces

system components

installing or upgrading the ip softphone

windows qos packet scheduler

changing the tn of an existing ip softphone 2050

removing an ip softphone 2050 from service

system requirements

application software

compatible pdas

mvc 2050 installation

mvc 2050 removal

global packet loss concealment algorithm

wireless fidelity

nortel wlan handset

removing an ip audio conference phone 2033 from service

connecting an extension microphone

features not supported

removing an ip phone 1110 from service

Local Tools menu

installing the ip phone 1120e

replacing an ip phone 1120e

installing the ip phone 1140e

bluetooth wireless technology

replacing an ip phone 1140e

Nortel IP Phone 1150E

soft keys

installing the ip phone 1150e

reinstalling an ip phone 1150e

replacing an ip phone 1150e

ip phone 1140e and ip phone 1150e

emergency services for virtual office

enhanced unistim firmware download

srtp media encryption

ip phone power requirements

other compliancies

denan regulatory notice for japan

ip phone support

ip softphone 2050 support

vlan ids

enhanced vlan tagging

ip phones fundamentals

new in this release

new language support

context-sensitive soft keys

key number assignments

extensible authentication protocol

replacing an ip audio conference phone

dialpad entry

tools/navigation area

ip phone key expansion module (kem)

loss plan

vlan id

diffserv (dscp)

frame size

before you begin

running the ip softphone 2050 for the ﬁrst time

nortel wlan handset 2210, wlan handset 2211, wlan handset

mvc 2050 components

mvc 2050 graphical interface (skins) components

mvc 2050 and wlan

nortel ip phone 1120e

conﬁguring the ip phone 1120e

redeploying an ip phone 1120e

removing an ip phone 1120e from service

nortel ip phone 1140e

conﬁguring the ip phone 1140e

removing an ip phone 1140e from service

self-labeled line/programmable feature key label

self-labeled line/programmable feature keys

acd ﬁxed feature keys

conﬁguring the ip phone 1150e

redeploying an ip phone 1150e

removing an ip phone 1150e from service

ip phone 1120e

features overview

callers list

emergency services for virtual ofﬁce

media security

live dialpad

Revision history

August

New in this release

Getting help from the Nortel Web site

Getting help through a Nortel distributor or reseller

Introduction

Keys and functions

Supported features

Features not currently supported

Cleaning the IP Phone display screen

Soft key label display

Package components

Installation and conﬁguration

Full Duplex mode

Gratuitous Address Resolution Protocol Protection

Removing an IP Phone 2002 from service

Services menu