Nortel NN43118-102 User Manual
Also see for IP Phone 2007: User manualInstallation and operationInstallation and operation guideFundamentalsFundamentals
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Supervisor features34Use Agent keyUse the Agent feature to connect, observe, or monitor the status of eachagent position. Each Agent key links to a particular agent position, andcan be used with the Call Agent or Observe Agent keys.Table 4 lists the four states of the LCD indicator.Use Answer EmergencyUse the Answer Emergency feature to receive calls from agents in anemergency situation.Table 4: Agent statusLCD DescriptionOff Agent is not logged in.On Agent is logged in but either NotReady or on acall.Slow Flashing Agent is waiting for an ACD call.Fast Flashing Agent is on a non-ACD call.1. When the Answer Emergency soft keyflashes, tap the Answer Emergencysoft key.Note 1: The Agent ID of the contactingindividual displays on the telephone.Note 2: The soft key color changes andremains altered as long as the call isactive. The status changes to NotReady.2. Press the Goodbye key to end the call. |
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