Nortel NN43118-102 User Manual
Also see for IP Phone 2007: User manualInstallation and operationInstallation and operation guideFundamentalsFundamentals
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Agent and Supervisor features20Agent and Supervisor featuresThis section describes the following login features that are common to theCall Center Agent and Supervisor:• Agent Login• Login with Agent ID and Multiple Queue Assignments• Agent LogoutAgent LoginUse the Agent Login to enter an Automated Call Distribution (ACD)queue. If an Agent ID is assigned, enter the four-digit code at the displayscreen prompts.1. Lift the handset.2. Tap the Incalls soft key.3. If Enter Agent ID appears on thescreen, use the dialpad to enter the ID.4. Press the # key. The telephone enters aNot Ready state.5. To join the ACD queue, choose one ofthe following:— Tap the Incalls soft key.— Tap the NotReady soft key. |
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