18 How to get helpNN46110-318 02.01This site provides quick access to software, documentation, bulletins, and tools toaddress issues with Nortel products. From this site you can:• download software, documentation, and product bulletins• search the Technical Support site and the Nortel Knowledge Base for answersto technical issues• sign up for automatic notification of new software and documentation forNortel equipment• open and manage technical support casesGetting help over the phone from a Nortel SolutionsCenterIf you do not find the information you require on the Nortel Technical SupportWeb site, and you have a Nortel support contract, you can also get help over thephone from a Nortel Solutions Center.In North America, call 1-800-4NORTEL (1-800-466-7835).Outside North America, go to the following Web site to obtain the phone numberfor your region:www.nortel.com/callusGetting help from a specialist by using an ExpressRouting CodeTo access some Nortel Technical Solutions Centers, you can use an ExpressRouting Code (ERC) to quickly route your call to a specialist in your Nortelproduct or service. To locate the ERC for your product or service, go to:www.nortel.com/erc
