Nortel Web Center Portal Reference Manual

Also see for Symposium Web Center Portal: Installation and administration guide

Nortel Web Center Portal Reference Manual Manual pdf 20 page image

20 Nortel Networks Symposium Web Center PortalGetting started Standard 2.0Planning your Symposium Web Center PortalsystemWhen you are planning your system, you must consider the following details:! The platform requirements. For more information, refer to the NortelNetworks Symposium Portfolio Server and Operating System RequirementsGuide (P-2003-0381-Global). This document is available on the PartnerInformation Center (PIC) web site, in the locationProducts by Brand (Documentation) / Symposium Web Center Portal! The system network configuration. For more information, refer to “Systemnetwork configuration” on page 26.! The e-mail server configuration and mailbox requirements. For moreinformation, refer to “E-mail server requirements for Symposium WebCenter Portal” on page 30.! The Meridian 1/Succession 1000 configuration requirements. For moreinformation, refer to “Engineering the switch” on page 32.Note: Unless otherwise specified, references to the Succession 1000 switchalso apply to the Succession 1000M switch.! The skillset requirements for the system and routing requirements withinSymposium Web Center Portal and in Symposium Call Center Serverscripting. For more information, refer to “Contact center planning” on page54.! Integration of the customer’s Web server with the Symposium Web CenterPortal Java business objects. For more information, refer to “External Webserver integration” on page 58.! The TAPI configuration of DTH lines (Phantom lines) and the AgentDesktops. For more information, refer to “TAPI license requirements” onpage 61.! The server requirements depend on agent numbers and anticipatedtransaction volume. Storage space must take into account the spacerequirements for attachments to e-mails. For more information, refer to“Symposium Web Center Portal database and disk capacity” on page 69.