Nortel Web Center Portal Reference Manual

Also see for Symposium Web Center Portal: Installation and administration guide

Nortel Web Center Portal Reference Manual Manual pdf 43 page image

Planning and Engineering Guide 43July 2004 Planning and engineeringTAPI requirementsIntroductionFollow the procedures in this section to validate the operation of the TAPI serverfor Symposium Web Center Portal agent operation. Nortel Networks supportsTAPI 3.0. For more information about TAPI 3.0, refer to the Network ManagersGuide for TAPI Service Provider for Succession, Release 3.0, August 2003.TAPI M1/Succession requirements! TAPI 3.0 requires X11 Release 25.40 (or later) or Succession 1000MRelease 3.0 (or later).! Ensure that the security (SECU) setting on the switch in LD 17 is set toYES. For more information, refer to your TAPI documentation.API commands for TAPIOnce you configure your TAPI lines, you can use the information in this sectionto test your lines. You can use the TAPI32 Browser debugging tool provided byMicrosoft to get a list of TAPI API commands.Your system administrator can use the TAPI API commands described in thissection to validate the operation of the TAPI lines for the Symposium WebCenter Portal agents in their contact center. The table below describes the TAPIAPI commands.TAPI API DescriptionLineGetAddressCaps Given a particular address on a linedevice, calling this API returns itscapabilities. For more information, referto “To retrieve address information” onpage 49.LineGetAgentStatus Returns the current status of an agent.