North Star NSR 17CS Installation And Operation Manual

Contents

North Star NSR 17CS Installation And Operation Manual Manual pdf 17 page image

17TroubleshootingPROBLEM CAUSE CORRECTIONNo soft water No salt in the storage tank. Add salt (See Page 15) and then initiate a“Recharge now,” as shown on Page 11.Salt is “bridged.” Break salt bridge (See Page 15) and then initi-ate a “Recharge now,” as shown on Page 11.If display is blank, power supply may beunplugged at wall outlet, power cableleads may be disconnected from theelectronic control board, fuse may beblown, circuit breaker may be popped,or power supply may be plugged into aswitched outlet which is “off.”Check for power loss due to any of these andcorrect. When power is restored, if the time isflashing in the display, it means time was lostduring the outage. Set the present time (SeePage 10). Other settings such as hardness areretained in memory during a power loss.Manual bypass valve(s) in bypassposition.Place bypass valve(s) in service position.Dirty, plugged or damaged nozzle &venturi.Take apart, clean and inspect the nozzle & ven-turi assembly, as shown on Page 16.Valve drain hose plugged or restricted. Drain hose must not have any kinks, sharpbends, or be raised too high above the softener.Water hard sometimes Bypassed hard water being used dur-ing recharge, due to present time orrecharge time settings being incorrect.Check the present time displayed. If not correct,refer to “Set Present Time” on Page 10. Check therecharge start time, as described on Page 12.Hardness number setting is too low. Referring to “Setting Hardness” on Page 10,check the current hardness setting and increaseif needed.Hot water being used when softener isrecharging.Avoid using hot water during recharges,because water heater refills with hard water.Increase in actual hardness of watersupply.Have unsoftened water sample tested.Referring to Page 10, check the current hard-ness setting and increase if needed.Motor stalled or clicking Motor malfunction or internal valvefault causing high torque on motor.Contact your dealer for service.Error code E1, E3 or E4displayed.Fault in wiring harness, connections toposition switch, switch, valve or motor.Contact your dealer for service.Error code E5 displayed. Electronic control malfunction. Contact your dealer for service.TROUBLESHOOTING GUIDETROUBLESHOOTING - INITIAL CHECKSAlways make these initial checks first:1. Is display blank? Check power source.2. Is Error code displayed? If so, go to “AutomaticElectronic Diagnostics” on the next page.3. Is correct time displayed? If not, recharges occur atthe wrong time. Set the present time (See Page 10.)4. Is there salt in the brine tank? If not, refill.5. Is salt “bridged” (See Page 15)?6. Are plumbing bypass valve(s) in service position?7. Are inlet and outlet pipes connected to the water sof-tener inlet and outlet respectively?8. Is valve drain hose free of kinks and sharp bends,and not elevated over 8 feet above the floor.9. Is the brine tube connected?10. Check the hardness setting (See “Setting Hardnesson Page 10). Be sure it is correct for the house-hold's water supply. Perform a hardness test on araw water sample to compare with the setting.11. Perform a hardness test on a softened water sam-ple to determine whether a problem exists.If no problem is found after making the initial checks,proceed to “Manually Initiated Electronic Diagnostics”on the next page.