Novell ZENWORKS LINUX MANAGEMENT 7.2 IR2 - TROUBLESHOOTING GUIDE 08-22-2008 Troubleshooting Manual

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Novell ZENWORKS LINUX MANAGEMENT 7.2 IR2 - TROUBLESHOOTING GUIDE 08-22-2008 Troubleshooting Manual Manual pdf 25 page image

Policy Handlers Troubleshooting Strategies325novdocx (en) 11 July 20083Policy Handlers TroubleshootingStrategiesThis section provides solutions to problems you might encounter when using Novell® ZENworks®Linux Management Policy Handler component. Section 3.1, “General Troubleshooting Strategies,” on page 25 Section 3.2, “Troubleshooting the Epiphany Policy,” on page 28 Section 3.3, “Troubleshooting the Generic GNOME Policy,” on page 28 Section 3.4, “Troubleshooting the Remote Execute Policy,” on page 29 Section 3.5, “Troubleshooting the Text File Policy,” on page 303.1 General Troubleshooting Strategies “The new policy is not enforced on the device after multiple refreshes” on page 25 “The updated policy is not being enforced on the device after multiple refreshes” on page 27 “A new policy is not enforced following an immediate manual refresh after policy assignment”on page 27 “The assigned policies are enforced but applications do not reflect the specified behavior” onpage 27 “The policy is not displayed in the Effective Policies list” on page 28The new policy is not enforced on the device after multiple refreshesSource: ZENworks Linux Management; Policy HandlersPossible Cause: The policy does not display in the effective policies list of the device.Action: In the policy Summary page, assign the policy to the device by usingAssignment section.Possible Cause: The minimum system requirements for the policy to be enforced on the deviceare not met.Action: Ensure that the minimum system requirement for the policy to be enforced onthe managed device are met.Possible Cause: The policy enforcement schedule is not set.Action: For the Text File and Remote Execute policies, verify that the schedule toenforce a policy has been set.Action: For GNOME-based policies, verify that the User Login event has occurred byviewing the /var/opt/novell/log/zenworks/zmd-messages.log file.Possible Cause: For policies other than Remote Execute and Text File, there might be morethan one policy of the same type associated with the device.Action: Define all your settings only in one policy and associate it to the device.