Novell ZENWORKS LINUX MANAGEMENT 7.2 IR2 - TROUBLESHOOTING GUIDE 08-22-2008 Troubleshooting Manual

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Novell ZENWORKS LINUX MANAGEMENT 7.2 IR2 - TROUBLESHOOTING GUIDE 08-22-2008 Troubleshooting Manual Manual pdf 7 page image

About This Guide 7novdocx (en) 11 July 2008About This GuideThis guide includes troubleshooting strategies that you can use and error messages that might bedisplayed for problems that could occur as you use Novell® ZENworks ® 7.2 Linux Management inyour production environment.As administrators gain experience using Linux Management, some unusual or previously untestedimplementation scenarios and undocumented product limitations might surface. We will gather thisfeedback from Novell customers and add it to this guide as it becomes practical to do so.The guide is intended for network administrators and is divided into the following sections: Part I, “Installation, Upgrade, and ZENworks Database,” on page 9 Part II, “Policy Handlers,” on page 15 Part III, “Event Monitoring,” on page 33 Part IV, “Inventory,” on page 37 Part V, “Disaster Recovery,” on page 47 Part VI, “Remote Management,” on page 57 Part VII, “Dell DTK,” on page 67 Part VIII, “Package and Content Management,” on page 71 Appendix A, “Documentation Updates,” on page 83Documentation ConventionsIn Novell documentation, a greater-than symbol (>) is used to separate actions within a step anditems in a cross-reference path.A trademark symbol (® , TM, etc.) denotes a Novell trademark. An asterisk (*) denotes a third-partytrademark.When a single pathname can be written with a backslash for some platforms or a forward slash forother platforms, the pathname is presented with a backslash. Users of platforms that require aforward slash, such as Linux* or UNIX*, should use forward slashes as required by your software.FeedbackWe want to hear your comments and suggestions about this manual and the other documentationincluded with this product. Please use the User Comments feature at the bottom of each page of theonline documentation, or go to Novell Documentation Feedback site (http://www.novell.com/documentation/feedback.html) and enter your comments there.Additional DocumentationFor the latest documentation on installing or upgrading to ZENworks 7.2 Linux Management, seethe Novell ZENworks 7.2 Linux Management Installation Guide.For the latest documentation on configuring and managing ZENworks 7 Linux Management, see theNovell ZENworks 7.2 Linux Management Administration Guide.