B710 B720 B730 User’s Guide > 113E-Mail Related ProblemsThis section explains how to troubleshoot problems when themail notification services and E-mail Printing features are used.Symptom Reason/ActionCannot perform E-mail printing.Check the following settings:• Is the printer e-mail address specified?• Is [Enable] set for [Receive E-mail]?• Are the SMTP server IP address and POP3server IP address (if [POP3] is selected asthe receive protocol) specified correctly?• Are the POP user name and passwordspecified correctly?Are the SMTP server and POP server workingcorrectly?Check with your network administrator.During E-mailprinting, the attachedPDF file was notprinted.If the memory capacity is insufficient, it maynot be printed. If you print big attachmentsfrequently, we recommend adding memory.During mailnotification services,the printer status wasnot notified by e-mail.Check the following settings:• Is the printer e-mail address specified?• Is [Enable] set for [Mail Notice Service]?• Are the SMTP server IP address and POP3server IP address (if [POP3] is selected asthe receive protocol) specified correctly?• Are the POP user name and passwordspecified correctly?• Are the items to be notified set correctly?• Are the destination e-mail addressesentered correctly?Are the SMTP server and POP server workingcorrectly?Check with your network administrator.
