Troubleshooting • 101Problem solvingPaper Feed ProblemsIf paper jams are frequent:• More than one sheet feeds at a time.• Paper curls.• Paper feeds at an angle.Paper jam has been cleared, but printer does not print.Possible cause RemedyThe printer is nothorizontal.Place the printer on a stable, level surface.The paper is too thin. Use the correct type of paper (see “Media WeightDesignations” on page 10).The paper is moist oraffected by static.Store paper within specified temperature andhumidity levels (see “Specifications” onpage 113).The paper is creasedor wrinkled.Remove the creased/wrinkled paper from thefeed tray.The paper is notaligned correctly.Adjust tray or manual feed guides.Paper doesn’t feed. Correct paper feed selection in the PropertiesSetup tab in the printer driver.Possible cause RemedyThe top cover hasnot remained openuntil all paper jamshave been cleared.Removing a paper jam is not sufficient:Raise and gently lower the top cover, especially ifthe paper jam has been removed from behind thefront cover.
