Troubleshooting: TCP/IP • 209Troubleshooting:TCP/IPPrinter cannot find the network interface card.• Turn the printer off and on again.• Confirm that the network interface is enabled on the printer.• Make sure there is a response to the interface card command.• Make sure the network cable is correctly connected.• Change the cable and try again.• Run the Self-diagnostic test (with printer on, press and hold theTest button on the print server for 3 seconds, then release it).• Make sure that the IP Address, Subnet Mask and Gateway arecorrect.• Make sure that the TCP/IP protocol is set to Enable.• Reset the network interface card to the factory default settings.• If DHCP, BOOTP and RARP are not used, ensure they have beenset to Disable.Cannot print with lpr and ftp.• Turn the printer off and on again.• Make sure there is a response to the ping command.• Make sure the network cable is correctly connected.• Change the cable and try again.• Make sure the host name and IP address are configured in theworkstation.• Make sure the printer port name is configured in the workstation.• There are three port names: lp, euc and sjis. Use lp by default aseuc and sjis are specific to printers with PostScript available.
