Oki C9800 Series Service & Troubleshooting Manual

Also see for C9800 Series: Specifications User guide Manual Safety and regulatory information Regulatory and safety information

Contents

Oki C9800 Series Service & Troubleshooting Manual Manual pdf 68 page image

Image Not Centered or Positioned CorrectlyThe image is not centered on the page correctlyInitial Actions: Perform Initial Actions from Print Quality Troubleshooting PracticesAreas of the Printer that Apply to Image Not Centered or Positioned Correctly Imaging Unit Transfer UnitTroubleshooting Steps Resolution1. Check the user’s application and driver settings to ensure the problem is withthe printer and not with the settings. 1. Print an internal page to verify the printeris functioning properly. 2. Check the tray setup settings and ensure Custom is setto Off. 3. Print from a different tray. 4. Clean the Pick and Feed Rollers.Is the problem with the printer?Yes – Go to Step 2.No - Advise the customer of theproblem with the application.2. Are the paper guides set snugly against the paper? Yes – Go to Step 3.No - Adjust the guides.3. Verify the size of media reported by the printer is the actual size. Yes – Go to Step 7.No - Go to Step 4.4. Test the Paper Size Switches. Run the Service Diagnostics Paper Size Switchtests. Are the switches functioning correctly?Yes – Go to Step 5.No - Go to Step 6.5. Check the backside of the paper tray for proper movement of the paper sizeplate while adjusting the tray guides. Did the plate move with the guides?Yes – Go to Step 7.No - Replace the tray.6. Check the wiring harness to the Paper Size Switch for damage or defects. Is thewiring harness defective?Yes – Replace the wiringharness.No - Replace in this order: PaperSize Switch, Engine ControlBoard, or Option Control Board.7. Inspect the tray pick and feed rollers for dirt, debris or excessive wear. Yes – Clean or replace therollers.No – Go to Step 8.8. Print a test print. Did the test pattern print correctly? Yes – Replace the Fiery ControlBoardNo – Replace Engine ControlBoard