ES 3037/3037e Troubleshooting • 210PROBLEM SOLVINGPaper feed problemsPaper jams are frequent.• More than one sheet feeds at a time.• Paper curls.• Paper feeds at an angle.Paper jam has been cleared, but printer does not print.Possible cause RemedyThe printer is not horizontal. Place the printer on a stable, level surface.The paper is too thin. Use the correct type of paper (see Specifications).The paper is moist or affectedby static.Store paper within specified temperature andhumidity levels.The paper is creased orwrinkled.Remove the creased/wrinkled paper from the feedtray.The paper is not alignedcorrectly.Adjust tray or manual feed guides.Paper doesn’t feed. Correct paper feed selection in the printer driver.Possible cause RemedyThe top cover has notremained open until allpaper jams have beencleared.Removing a paper jam is not sufficient:Raise and gently lower the top cover, especially if thepaper jam has been removed from behind the front cover.
