ML620/ML621 User’s Guide Problems / SolutionsUse the following table to help identify symptoms and possible causes and solutions.PROBLEM CAUSE SOLUTIONNo powerNo power The power cable in not properly connected. Check that the power cable is properlyconnected at both the power outlet and theprinter.Power outlet problem or power outage. Plug another appliance into this outlet tocheck if it works.No printing takes placeSEL indicator is unlit. The printer driver is not installed properly. Re-install the printer driver correctly.The printer has just stopped printing. Press the SEL key.There is no paper in the printer. Load paperSEL indicator is illuminatedbut no printing takes place.Interface cable is disconnected. Reconnect the interface cable.Wrong interface cable attached. Use correct interface cable.The printhead is moving butno printing takes place.The ribbon cartridge has not been installed. Install the ribbon cartridge.Print position offsetThe horizontal printingposition is offset.The start position may change after theprinter is powered on.When the printer is powered ON, switch fromoff-line mode to on-line mode by pressingthe SEL key. Reset the start position. Youmust set the Power Switch to OFF before youchange the start position.