10-6TroubleshootingResponding to Error MessagesIf the control panel displays any of these messages, follow the corresponding procedure.AlphanumericError Message Check Points Corrective Actions ReferencePageAccount error. – Set the accounting settings usingPRESCRIBE again.—Add toner. Is the displayed messageaccompanied by a litattention LED?Replace the toner container. 9-5Cannot connect toAuthentication Server.– Press the OK key and check thefollowing items:• Registration to AuthenticationServe• Password and computer addressfor Authentication Server• Connection of Network—Cannot duplex printon this paper.Did you select a paper size/media type that cannot beduplex printed?Select the available paper type.Press the OK key to print withoutusing Duplex.3-12Cannot execute thisjob. Restricted byGroup Authorization.– This job is canceled because it isrestricted by Group Authorization.Press the OK key.—Cannot feed paper setcassette 1.Is any of the paper feedersor the printer cassette upperthan the selected oneproperly closed when one ormore optional feeders areinstalled?Close the paper feeder properly. 2-47Check cassette 1. Does a paper lift error occurrin the paper source'scassette?Pull out the cassette for the papersource displayed (either the papercassettes or optional paper feeders)and check if the paper is loadedcorrectly.—Close DocumentProcessor.Is the document processoropen?Close the document processor. —Is the top cover of thedocument processor open?Close the top cover of the documentprocessor.—Close front cover. Is there any cover which isopen?Close the cover indicated on theoperation panel.—Error occurred.Turn the powerswitch off and on.– System error has occurred. Turn thepower switch off and on.—
