Online Support Information 9-3Online Support InformationIntroduction 0This section describes online technical support services available to help users repair theirAcer Systems.For distributors, dealers, ASP or TPM, please refer the technical queries to a local Acerbranch office. Acer Branch Offices and Regional Business Units may access our website.However some information sources will require a user i.d. and password. These can beobtained directly from Acer CSD Taiwan.Acer's website offers convenient and valuable support resources.In the Technical Information section users can download information on all of Acer'sNotebook, Desktop and Server models including:z Service guides for all modelsz Bios updatesz Software utilitiesz Spare parts listsz TABs (Technical Announcement Bulletin)For these purposes, we have included an Acrobat File to facilitate the problem-freedownloading of our technical material.Also contained on this website are:z Detailed information on Acer's International Traveller’s Warranty (ITW)z Returned material authorization proceduresz An overview of all the support services we offer, accompanied by a list of telephone, faxand email contacts for all technical queries.We are always looking for ways to optimize and improve our services, so do not hesitate todirect any suggestions or comments to us.
