Appendix B Page 249Password problemsProblem SolutionI forgot thepassword, and myorganizer is notlocked.You can use Security to delete thepassword. If you do this, your organizerdeletes all entries marked as private. Youcan, however, perform a HotSync operationbefore you delete the password: the HotSyncprocess backs up all entries, whether or notthey are marked private. In this case, thefollowing procedure restores your privateentries and lets you access them:1. Use the Palm Desktop software andthe cradle to synchronize your data.2. Tap Forgotten Password in Securityto remove the password and deleteall private records.3. Perform a HotSync operation to syn-chronize your data and restore theprivate records by transferring themfrom your computer to yourorganizer.I forgot the passwordand my organizer islocked.If you assign a password and lock yourorganizer, you must perform a hard reset tocontinue using your organizer. See“Performing a hard reset” in Appendix Afor more information.I forgot the passwordto my Palm.Netservice account.Visit http://www.palm.net, or contactCustomer Care. See the Getting Startedguide for contact information.
