Appendix B Page 251Wireless problemsProblem SolutionThe signal strength isweak.n Make sure the antenna is pointingstraight up, perpendicular to theground:If you hold your handheld in yourhand, raise the antenna to 135 °.If you lay it on a table or other surfaceparallel to the ground, raise the antennato 90 °.Tap the Diagnostics icon . Thenmonitor the signal strength while you trythe following solutions:n Move away from your original location,five to ten feet in any direction.n If you are indoors, stand near awindow, or move outdoors.n Open metal blinds on windows.n If you are in an underground parkinglot or other space below street level,move to a location aboveground.n If you are in a crowd, move to a lesscrowded area.n If you’re in a vehicle, keep yourhandheld level with the windshield.The metal frame of the vehicle shieldsradio signals. Mountains and buildingsmay also block signals.n If you’re outdoors, move away fromoverhead electrical wires. Move fromunder trees.I forgot the passwordto my Palm.Net™service account.Visit http://www.palm.net, or contact CustomerCare. See the Getting Started guide forcontact information.
