Appendix B Frequently Asked Questions166Operating problemsI cannot install Palm Desktopsoftware on my Windowscomputer.Try the following:1. Disable any virus-scanning software on your computer.2. Close any open applications.3. Make sure your computer has at least 60MB of disk spaceavailable.4. Delete all temporary files.5. Run ScanDisk (or another disk verification tool) on yourcomputer.6. Uninstall and then reinstall Palm Desktop software.I cannot install Palm Desktopsoftware on my Mac computer.Try the following:1. Disable any virus-scanning software on your computer.2. Quit any open applications.3. Make sure your computer has at least 60MB of disk spaceavailable.4. Uninstall and then reinstall Palm Desktop software.My files didn’t install during aHotSync ® operation.If files do not install after you perform a HotSync operation,the file type was not recognized. Try launching the associatedapplication from your handheld and then performing anotherHotSync operation. If the files still remain in the list, they arenot associated with an application on your handheld andcannot be installed.I can’t add more files to thePalm™ Quick Install list.Make sure the dialog box that confirms where the files will beinstalled is closed. You cannot add more files to the list whenthe confirmation dialog box is open. For details, see “Installingapplications and files on a Windows computer” in Chapter 4.Problem SolutionI don’t see anything on myhandheld’s screen.Try each of these in turn:n Press an application button to ensure that your handheld isturned on.n Tap the Contrast icon in the upper-right corner of theinput area. If the Contrast dialog box appears, adjust thecontrast by holding down the up scroll button for a fewseconds. If this doesn’t work, hold the down scroll buttonfor a few seconds.
