Panasonic BB-HCS301A Troubleshooting Manual

Also see for BB-HCS301A - Network Camera Server: Product catalog Getting started guide Operating instructions Installation guide Troubleshooting

Contents

Panasonic BB-HCS301A Troubleshooting Manual Manual pdf 20 page image

Troubleshooting20IPsecProblem Cause and RemedyThis productcannot beaccessed intransport mode.• IPsec policy settings are restricted.Decrease the number of computers connectedsimultaneously, and wait for a while, or shorten the lifetime inthe PC's IPsec settings.• IPsec settings have not been set on your PC.Set IPsec settings on your PC. See the Panasonic supportwebsite (http://panasonic.net/pcc/support/netwkcam/)for how to do this.• The pre-shared key is not set correctly.Set the same pre-shared key for this product and your PC(see page 48 of Operating Instructions on the Setup CD-ROM).• On the VPN router within the network, tunnel mode has beenset.Transport mode and tunnel mode can not be used at thesame time. Cancel the PC's IPsec settings, andcommunicate using tunnel mode.• Either PC's SA*1 or SA of this product is not established.Disable the PC's IPsec settings, and enable it again.This productcannot beaccessed intunnel mode.• The pre-shared key is not set correctly.Set the same pre-shared key for this product and the VPNrouter (see page 51 of Operating Instructions on the SetupCD-ROM).• The VPN router is not set correctly.Set the IKE and IPsec policy on the VPN router correctly (seepage 51, page 53, or page 54 of Operating Instructions onthe Setup CD-ROM).• Either VPN router's SA *1 or SA of this product is not established.Restart the VPN router and this product.