Panasonic BB-HNP15 Operating Instructions Manual

Also see for BB-HNP15: Important information

Contents

Panasonic BB-HNP15 Operating Instructions Manual Manual pdf 134 page image

Operating Instructions1342.11 TroubleshootingProblem Cause and RemedyThe camera image is notdisplayed.• The camera is not powered up.→ Turn the camera on.• The camera IP address is incorrect.→ Set the proper IP address at the basic settings onthe preferences page.• The authentication is required for the camera.→ Set the proper user name and password at the basicsettings on the preferences page.• Network to which your PC is connected is not working.→ Confirm that the network is working.• The network is congested.→ Pages may not be displayed immediately.Wait for a while.• The proxy setting is incorrect.→ If the camera cannot be accessed without a proxyserver, the proxy setting should be set on thissoftware. Check [Use a proxy server] and set theproxy settings at proxy server settings on thepreferences page.• There are more than 4 connections to the samecamera using this software.→ There is a limit to the number of connections to thesame camera using this software (including BB-HNP11). If you select [Audio and images are sentusing one connection] on the basic settings page, donot make more than 4 connections to the samecamera. If you are making more than 4 connections,select [Images and audio are connectedseparately]."Register the license key."is displayed on the multi-monitoring page.• The license registration is not performed.→ Perform the license registration entering registrationcode and license key at [Help]→[LicenseRegistration] on the menu bar.