33Troubleshootingn Starting UpCannot resume. l One of the following operations may have been carried out. Pressthe power switch turn on the computer. Data not saved will belost. In sleep mode, the AC adaptor or battery pack was disconnect-ed, or a peripheral was connected or disconnected. The power switch was slid for four seconds or longer to forciblyturn off the computer.l An error may occur when the computer automatically enters thesleep or hibernation mode while the screensaver is active. Inthis case, turn off the screensaver or change the pattern of thescreensaver.Other startup problems. l Start in the Setup Utility (è Reference Manual “Setup Utility”)to return the Setup Utility settings (excluding the passwords) tothe default values. Start the Setup Utility and make the settingsagain.l Remove all peripheral devices.l Check to see if there was a disk error.A Remove all peripheral devices including an external display.BRight-click (Start) at the bottom left corner, and then click[File Explorer].Click (Start) - [Computer].C Right-click [This PC].D Right-click [Windows (C:)] / [LocalDisk (C:)], and click [Properties].E Click [Tools] - [Check] / [CheckNow...]. A standard user needs to enter an administrator password.F Follow the on-screen instructions.n Entering PasswordEven after entering the pass-word, password input screenis displayed again.l The computer may be in ten-key mode.If the NumLk indicator lights, press NumLk to disable the ten-key mode, and then input.l The computer may be in Caps Lock mode.If the Caps Lock indicator lights, press Caps Lock to dis-able the Caps Lock mode, and then input.Cannot log on to Windows.(“The user name or pass-word is incorrect.” is dis-played.)l The user name (account name) includes the “@” mark.- If another user account name exists:Log on to Windows using another user account name, anddelete the account name that includes “@”. Then create a newaccount name.- If no other account name exists:You need to reinstall Windows (è page 26).n Shutting downWindows does not shutdown.l Remove the USB device.l Wait 1 or 2 minutes. It is not a malfunction.