26TroubleshootingDealing with Problems (Summary)The external display nolonger displays properlyWhen the screensaver is set,an error will occur during aresume operationWindows XPAn error occurs or the com-puter freezes while usingExtended DesktopDisplay (continued)When an external display not compatible with the power saving mode is used with thecomputer, the display may not function correctly when the computer enters the powersaving mode. In such cases, turn off the power to the external display.When the computer automatically enters the standby or hibernation mode while thescreensaver is running, an error may occur during a resume operation. In such cases, turnoff the screensaver or try changing the pattern of the screensaver.If you use a 3D screen saver while in Extended Desktop mode at a high resolution, anerror may occur or the computer may freeze. Under these conditions, do not use a 3Dscreen saver.Battery IndicatorThe red indicator lightsThe red indicator blinksThe orange indicator blinksThe battery level is very low (the charge is less than approx. 9% capacity).Connect the AC adaptor. You can use the computer when the indicator light is orange. Ifyou do not have an AC adaptor, save your data and power off your computer. Afterreplacing the battery pack with a fully charged one, turn your computer on.Quickly save your data and power off your computer. Remove the battery pack and dis-connect the AC adaptor, then connect them again.If the problem persists, contact Panasonic Technical Support. Possible failure in the bat-tery pack or charging circuit.Battery cannot be recharged temporarily because the internal temperature of the batterypack is outside of the acceptable temperature range for recharging. Once the allowablerange requirement is satisfied, charging begins automatically. Your computer can be usednormally in this state.Windows cannot be shutdown or restartedShutting downIf a USB device is connected, try removing it.Touch Pad / Touchscreen (only for models with touchscreen)If you are using an external mouse, ensure that the external mouse has been connectedcorrectly.Restart the computer by using the keyboard (Press , U , and select [Restart] with, then press Enter ).If the computer does not respond to keyboard commands, read “No response”( page 27).Has the Setup Utility been used to set [Touch Pad] to [Enable]?When external mouse drivers are installed (e.g., Intellimouse), the touch pad may not beused.Has the touch pad driver been properly installed?Has the Setup Utility been used to set [Touchscreen] to [Enable]?When mouse drivers are installed (i.e. IntelliMouse), the touchscreen is unable to beused.Has the touchscreen driver been properly installed?The cursor cannot be con-trolled properlyUnable to input using thetouch padUnable to input by touchingthe display