14TroubleshootingHow to retrieve error codesIf the unit stops and the TIMER indicator blinks, use the remote control to retrieve the error code.TIMERSETCANCELONOFFSET CHECK CLOCK RESETAC RCTIMERSETCANCELONOFFSET CLOCK RESETAC RCPress for5 secondsPress until you hear beepsound, then write down theerror code21Press for 5seconds toquit checking3 Turn the unit off andreveal the error code toauthorised dealer4• For certain errors, you may restart the unit for limited operation if there are 4 beeps when operation starts.* Some error code may not be applicable to your model. Consult authorised dealer for clarification.DiagnosticdisplayAbnormality/ProtectioncontrolH 00 No memory of failureH 11 Indoor/outdoor abnormalcommunicationH 12 Indoor unit capacity unmatchedH 14 Indoor intake air temperature sensorabnormalityH 15 Outdoor compressor temperaturesensor abnormalityH 16 Outdoor current transformer (CT)abnormalityH 17 Outdoor suction temperature sensorabnormalityH 19 Indoor fan motor mechanism lockH 21 Indoor float switch operationabnormalityH 23 Indoor heat exchanger temperaturesensor 1 abnormalityH 24 Indoor heat exchanger temperaturesensor 2 abnormalityH 25 Indoor ion device abnormalityH 26 Minus ION abnormalityH 27 Outdoor air temperature sensorabnormalityH 28 Outdoor heat exchanger temperaturesensor abnormalityH 30 Outdoor discharge pipe temperaturesensor abnormalityH 31 Abnormal swimming pool sensorH 32 Outdoor heat exchangertemperature sensor 2 abnormalityH 33 Indoor/outdoor misconnectionabnormalityH 34 Outdoor heat sink temperature sensorabnormalityH 35 Indoor/outdoor water adverse currentabnormalityH 36 Outdoor gas pipe temperaturesensor abnormalityH 37 Outdoor liquid pipe temperaturesensor abnormalityH 38 Indoor/outdoor mismatch (brand code)DiagnosticdisplayAbnormality/ProtectioncontrolH 39 Abnormal indoor operating unit orstandby unitsH 41 Abnormal wiring or piping connectionH 50 Ventilation fan motor lockedH 51 Ventilation fan motor lockedH 52 Left-right limit switch fixingabnormalityH 58 Indoor gas sensor abnormalityH 59 Eco sensor abnormalityH 64 Outdoor high pressure sensorabnormalityH 67 nanoe abnormalityH 70 Light sensor abnormalityH 71 DC cooling fan inside control boardabnormalityH 72 Abnormality tank temperature sensorH 97 Outdoor fan motor mechanism lockH 98 Indoor high pressure protectionH 99 Indoor operating unit freeze protectionF 11 4-way valve switching abnormalityF 16 Total running current protectionF 17 Indoor standby units freezingabnormalityF 18 Dry circuit blocked abnormalityF 87 Control box overheat protectionF 90 Power factor correction (PFC)circuit protectionF 91 Refrigeration cycle abnormalityF 93 Outdoor compressor abnormalrevolutionF 94 Compressor discharge pressureovershoot protectionF 95 Outdoor cooling high pressureprotectionF 96 Power transistor module overheatingprotectionF 97 Compressor overheating protectionF 98 Total running current protectionF 99 Outdoor direct current (DC) peakdetection