Panasonic DBS-576 Manual

Also see for DBS 576 Section 300: User guide Technical manual Technical manual Technical manual User guide

Panasonic DBS-576 Manual Manual pdf 23 page image

Section 700 - Operation Chapter 3. System Features576-25-700 DBS 576 (USA), issued March 1999 23• The pilot number for an attendant group is flexible (i.e., any extension number can be designatedas the pilot [not a real extension]).• If a member of the attendant group has Do-Not-Disturb (DND) or Call Forwarding - All set, thatphone is temporarily removed from the attendant group.• If a member of the attendant group has Call Forwarding - Busy set and the extension is busy, thecall goes to the next phone in the attendant group.• If all members are busy for the duration of the busy queuing timer, the call can be forwarded toanother hunt group or another extension.• Attendant groups support the following call types:• Direct Inward Dialing (DID) / Dialed Number Identification Service (DNIS) / DirectDial Inward (DDI)• Direct Inward System Access (DISA)• Extension calls• Private network attendant calls• Call reversion• Call forwarded to Attendant Hunt GroupAutomatic Call DistributorDescriptionThe System provides an optional Automatic Call Distributor (ACD) for efficient presentation,handling, and management of incoming calls to one or more groups of specialized users.This optional Built-in ACD is contained on a single circuit card that is installed in the System. This“built-in” capability eliminates the need for custom wiring and other installation.Each specialized user is known as an ACD agent. Each agent position is equipped with a large displaytelephone (VB-44225) that provides Liquid Crystal Display (LCD) messages to assist the agent inhandling calls.The Built-in ACD provides:• Up to 3 agent groups (ACD Version 3.0 and higher)• Up to 2 agent groups (ACD Version below 3.0)• Up to 32 agent IDs per group• Up to 64 agent IDs per system (ACD Version 2.0 and higher)• Up to 32 agents• Up to 6 supervisor IDs per system (ACD Version 2.1 and higher)• Up to 2 supervisor IDs per system (ACD Version below 3.0)• Up to 4 voice ports per group• Up to 4 voice ports per system• 1 Music-On-Hold (MOH) source (Main System MOH source)• 1 Management Information System (MIS) Monitor Port (RS-232C)• Abandoned Call Report counter available with MIS reports (This is not the same as theAbandoned Call Timer added to the Station Message Detail Recorder [SMDR] reports.)• 2-week memory for MIS reports