Panasonic DBS-576 Manual

Also see for DBS 576 Section 300: User guide Technical manual Technical manual Technical manual User guide

Panasonic DBS-576 Manual Manual pdf 24 page image

24 DBS 576 (USA), issued March 1999 576-25-700Chapter 3. System Features Section 700 - Operation• Up to 6 recorded messages (flexible length, max. 96 sec. per system) (ACD Version 3.0 andhigher)• Up to 6 recorded messages (max. 14 sec. per message) (ACD Version below 3.0)• Zip Tone which automatically answers calls when an agent is using the Headset mode (CPCVersion 2.5 and higher)• Wrap Mode which allows an agent to complete any paperwork before becoming available totake another call. (CPC Version 2.5 and higher)Hardware Requirements• See Section 520 - Built-In ACD Reference Manual.Related Programming• See Section 520 - Built-In ACD Reference Manual.Considerations• For more information, see Section 520 - Built-In ACD Reference Manual.Automatic Route SelectionDescriptionWhen Automatic Route Selection (ARS) is enabled, the system follows a preselected route for calls.Usually the selected routing is the least cost route.ARS works in conjunction with Toll Restriction Service (TRS). Calls can be denied based on theprogrammed TRS level for the originating party. (For more information, see “Ringing Modes” onpage 64.)• Three levels of ARS checking are available based on the dialed number following the ARSaccess code:• Direct Route Selection: The simplest form of ARS routing that upon ARS entry(enter 9) directly selects the trunk group and any dialed number modification.• Route List Selection: A more complex routing that includes up to 5 alternativelevels of route selection and includes TRS level checking.• Time List Selection: The most complex routing that determines the appropriateroute list based upon the day and time.• Forced ARS is available on an Extension Class of Service (COS) basis.• A special day list provides tailored ARS routing for up to 20 holidays, vacation days, etc.• Automatic modification of dialed numbers is available. This includes deleting up to 24 prefixdigits and adding up to a 10-digit prefix and a 10-digit suffix. The modification of dialednumbers can include pauses, Dual Tone Multifrequency (DTMF) conversion, itemized code(extension number) and an authorization code. (Itemized code and authorization are not usedin some areas.)• Up to 8 authorization codes are available.• For more information on ARS/TRS, see Appendix A “ARS and TRS Operation” on page 315.Hardware Requirements• N/A