4Handling Incoming Calls ................................................. 57Answering Calls........................................................................ 57Using Call Hold ........................................................................ 58Transferring Calls ..................................................................... 59Supervised Transfers............................................................. 59Unsupervised Transfers......................................................... 60Using Call Pickup ..................................................................... 61Extension Group Pickup ....................................................... 61Extension Direct Pickup........................................................ 62Trunk Group Pickup.............................................................. 62Trunk Direct Pickup.............................................................. 62Using Call Park ......................................................................... 63Communicating Within Your Office ............................... 65Calling Other Extensions .......................................................... 65Switching Between Tone and Voice Calling ........................ 66Using Paging ............................................................................. 67Answering a Page (Meet-Me Answer).................................. 67Answering a Page with Universal Night Answer ..................... 68Making Announcements to Busy Extensions ........................... 68Answering an Announcement............................................... 69Transferring Calls with an Announcement ........................... 69Using Call Forwarding.............................................................. 69Using Camp-on (Call Waiting) ................................................. 72Using Message Waiting/Callback............................................. 74Using Do-Not-Disturb .............................................................. 75Using Absence Messages.......................................................... 76Locking Your Extension ........................................................... 78Using Additional Features .............................................. 81Using the Mute Key .................................................................. 81Using Off-Hook Monitor .......................................................... 82Using Handsfree Answerback and Handsfree Operation ......... 82Using Voice Recognition .......................................................... 83Using the Flash Feature ............................................................ 83Making Conference Calls ......................................................... 83Controlling Background Music................................................. 84Using Timed Reminders ........................................................... 85