6. Using Additional Features576-36-750 DBS 576 (USA), issued October 2000 93Placing the monitoring extension back on-hook, or pressing ON/OFF or FLASHwill cancel the monitoring mode.SILENT MONITORThe Silent Monitor feature allows an ACD supervisor to monitor a call between anACD agent and a caller without the knowledge of either party. (See CAUTION,above.) If necessary, the ACD supervisor can initiate a three-way call by barginginto the call.Action ResultDial the monitoring extensionaccess code (default = 776).OR...Press an FF key assigned themonitored access code and theextension number of the moni-tored extension.OR...While the handset is on-hook,press an FF key assigned to theRoom Monitor followed by themonitored extension number.The monitoring extension enters the monitoring mode.The monitoring extension will automatically enter themonitoring mode.CAUTION – When using the ACD “Silent Monitor” feature, insome states it is illegal (or civilly actionable) to monitor telephonecommunications without giving prior warning to all participants.These laws do not make the Silent Monitor feature on a telephonesystem illegal. Before activating this feature, please checkapplicable state and federal laws.1. To set up the monitoring extension
