RQT713516Troubleshooting guideBefore requesting service, make the following checks. If you are in doubt about some of the check points, or if the remedies indicatedin the chart do not solve the problem, see “Product information” on page 18 for assistance.Power PageNo operationSpecific operation impossible or incorrectSubtitleA-B repeatPicture incorrectNo power. ≥Insert the AC power supply cord securely into the household AC outlet. 4The unit is automaticallyswitched to the standbymode.≥The unit automatically switches to standby after approximately 30 minutes in the stopmode if you set “Auto Power Off” in the SETUP menu. Turn the power back to ON.≥The Sleep timer functioned.137No response when anybuttons pressed.≥The unit may not be operating properly due to lightning, static electricity or some otherexternal factor. Turn the unit off and then back to ON. Alternatively, turn the unit off,disconnect the AC power supply cord, and then reconnect it.≥Condensation has formed: Wait 1 to 2 hours for it to evaporate.––No response when remotecontrol buttons pressed.≥Check that the batteries are installed correctly.≥The batteries are depleted: Replace them with new ones.≥Point the remote control at the remote control sensor and operate.445No picture or sound. ≥Check the video or audio connection.≥Check the power or input setting of the connected equipment.4, 14–You have forgotten yourratings password.Reset all the settings to FactoryPreset.≥While stopped, press and hold [D] and [;] on the unit and then also pressand hold [<] on the unit until “Initialized” disappears from the television. Turn the unitoff and on again. All settings will return to the default values.–It takes time before playstarts. [MP3]≥When an MP3 track includes still picture data, it may happen. Even after the trackstarts, the correct play time will not be displayed, but this is normal.–Programmed items are notplayed. [DVD-V]≥Some items will not be played even if you programmed them. –A menu screen appearsduring skip or search. [VCD]≥This is normal for Video CDs. –Subtitle position is wrong. ≥Adjust the position. 6No subtitles. ≥Display the subtitles. 6The subtitles overlap closedcaptions recorded on discs.≥Clear the subtitles. 6Point B is automaticallydetermined.≥The end of an item becomes point B when it is reached. –A-B repeat is automaticallycanceled.≥A-B repeat is canceled when you press [QUICK REPLAY]. –Picture distorted. ≥Ensure that the unit is connected directly to the television, and is not connectedthrough a video cassette recorder.4Picture size doesn’t fit thescreen.≥Change “TV Aspect” in the SETUP menu.≥Use the television to change the aspect. If your television does not have that function,change “4:3 Aspect” in the Display menu.≥Change the Zoom setting.12116SETUP menus or otherscreen displayed incorrectlyor colors appear faded.≥The unit and television are using different video systems.[The\Middle\East,\South\Africa,\Russia,\Australia\and\N.Z.]Use a multi-system or PAL television.[Other\areas]Use a multi-system or NTSC television.–Menu not displayedcorrectly.≥Restore the zoom ratio to a1.00.≥Set the subtitle position to 0.≥Set “4:3 Aspect” in the Display menu to “Normal”.6611Ghosting or horizontal linestreaking.≥This may be caused as a result of the film or video recording quality, or editingmethod. You may be able to correct this by selecting “480I” from the picture menu.11Troubleshooting guide