Panasonic EB-3901 Colour Television

Also see for EB-3901: User guide Important information

Contents

TroubleshootingBasic troubleshootingIf you experience any difficulty with the phone, try to resolve the problem by performing the followingtroubleshooting tips. Perform each operation one by one until the problem is resolved.– Turn the phone off and then on again.– Turn the phone off, remove and re-insert the SIM card, and then turn the phone on again.– Update the phone. See page “Updating the phone” (page 77) for more information.– If a dialogue is displayed that prompts you to force an app to stop, force the app to stop.– Disconnect the USB cable from the phone and then press and hold for about 20 seconds. The phonewill turn off, and then turn on again. If it does not turn on again automatically, turn the phone on manually.You may need to charge the battery before the phone can be turned on again.– Reset the phone.Resetting the phone1. From the Home screen, tap ® [Settings].2. Tap [Backup & reset] ® [Factory data reset].3. Enter the terminal password if prompted and then tap [OK].• If you want to delete the contents of the USB storage also, turn on the [Erase USB storage]checkbox.4. Tap [Reset phone] ® [Erase everything].IMPORTANT• All personal information and downloaded apps will be deleted if you reset the phone. Back up anyimportant data stored on the phone before resetting it.Power and battery issuesProblem Cause and/or solutionCannot turn the phone on • Make sure the battery is adequately charged.Battery does not charge • The AC adaptor or USB cable is not connected to the phone or to thepower source correctly. Check all connections.• If using a computer to charge the phone, make sure the computer isturned on and is sending power through the USB cable.Battery charging icon does notappear• It may take a few minutes before the battery icon appears when thephone starts charging.84 User GuideTroubleshooting