PROBLEM CAUSE & REMEDY¡The glass or rollers are dirty. Clean them (see page 69).¡The thermal head is dirty. Clean it (see page 69).¡The film is not inserted correctly. Insert it correctly (see pages67 and 68).¡The film is not inserted correctly. Insert it correctly (see pages67 and 68).¡Some paper has instructions recommending the side to print on. Tryturning over paper. We recommend smooth paper such asHammermillg jet PRINT for clearer printing.¡The film is not inserted correctly. Insert it correctly (see pages67 and 68).A dirty pattern or a black lineappears on the copied documents.The copied image is distorted.The document is not copiedproperly.The copied document is blank.The printing quality is poor.A paper jam occurs duringcopying.63Troubleshootingand Routine CareFor Assistance, Call 1-800-435-7329If a power failure occurs...When a power failure occurs, note the following:¡The unit will not function during a power failure.¡Transmission and reception will be interrupted. Check the transaction by printing a journal report.¡If fax documents are stored in memory, they will be lost. When power is restored, a power-down report willbe printed out stating which contents in memory have been erased.¡If delayed transmission is set and the programmed start time has passed during a power failure,transmission will be attempted soon after power is restored.¡If an external telephone/telephone answering machine is connected to the unit, you can use it during a powerfailure.Power-down reportThe power-down report will be automatically printed out after power is restored.The report will not be printed out when there are no documents stored in memory.Sample of the power-down reportPOWER DOWN AT:Jan. 05 1997 04:30AMRESTARTED AT:Jan. 05 1997 04:31AM<< WARNING >>CONTENTS HAVE BEEN CLEARED DUE TO POWER DOWN.FOR ADDITIONAL INFORMATION, PLEASE SEE THE JOURNAL REPORT.NO. OTHER FACSIMILE MODE PAGES FUNCTION01 0987654321 RX 01 MEMORY RECEIVEPOWER DOWN REPORTCopyingPROBLEM CAUSE & REMEDYWhile I answer a call with theanswering machine, the facsimileunit switched to the fax mode andI cannot talk with the other party.¡You paused for over 4 seconds during the conversation. To resumethe conversation, press (STOP) on the facsimile unit.In the EXT.TAM mode