PT Programming Manual References[201] Transfer Recall TimeFeature Manual References6.1.3 Flexible Buttons6.1.4 Flexible Numbering/Fixed Numbering19.1.3 Voice Mail (VM) GroupOperating Manual References1.3.70 Voice Mail Features—LCS (Live Call Screening)1.3.71 Voice Mail Features—Two-way Record1.3.72 Voice Mail Features—Voice Mail Integration3.1.2 Personal Programming3.2.2 Manager Programming19.1.5 Voice Mail DTMF IntegrationDescriptionThe PBX and the VPS connected to the PBX can transmit commands using DTMF signals to each other. ThePBX sends preprogrammed commands using DTMF to the VPS automatically to change the answering servicebetween Voice Mail (VM) service mode and Automated Attendant (AA) service mode or to inform the extensionstatus (e.g., busy). The VPS sends the commands to the PBX like an SLT.The following answering services and features are available:1. Voice Mail (VM) Service ModeWhen a caller reaches the VPS, the VPS greets and guides the caller to leave a voice message for aspecified mailbox.[Example]The VPS sends the message to the caller, "Thank you for calling Panasonic. Please enter the mailboxnumber of the person you wish to leave your message for."¯The caller dials the mailbox number. Then, the dialed number is sent to the VPS via the PBX.¯The VPS sends the personal greeting to the caller, "You have reached Mike’s voice mail. I am sorryI cannot take your call right now. Please leave a message and I will call you back."¯The caller leaves a message.If the call reroutes to the floating extension number of the VM (DTMF) Group or the extension in the VM(DTMF) group by such as the FWD feature, when the VPS answers the call, the PBX will dial the mailboxnumber of the corresponding group or extension and any other digits required to the VPS automaticallyusing the caller-dialed number (Follow on ID). In this case, the caller can reach a mailbox without knowingthe mailbox number.Document Version 2013-05 Feature Manual 37119.1.5 Voice Mail DTMF Integration
