1.2.2.5 VIP CallDescriptionIt is possible to assign a priority to incoming call distribution groups. If an extension belongs to multiple groupsand the extension becomes idle, queuing calls in the groups will be distributed to the extension in priority order.Each incoming call distribution group can enable or disable the VIP Call mode. When multiple groups enablethe VIP Call mode, the incoming call distribution group with the lowest numbered group has the highest priority.When multiple groups disable the VIP Call mode, queuing calls are distributed to extensions uniformly.[Example]In the call centre, incoming call distribution groups 1 and 3 enable the VIP Call mode, while incoming calldistribution groups 2 and 4 disable the VIP Call mode.Extn.101Extn.102Extn.103Calls have been distributed by DIL/DID/DDI/CLI.(The number in the circle is the queuing order.)161stPriority2ndPriority3rdPriorityIncoming CallDistributionGroup 1(for VIP) 35Incoming CallDistributionGroup 2(for generalcustomers) 24Incoming CallDistributionGroup 3(for specialcustomers)Distribution order:From: Group 1 Group 3 Groups 2 and 41 6 2 4 3 5Incoming CallDistributionGroup 4(for generalcustomers)83rdPriority7 87PC Programming Manual References5.13 [3-5-1] Incoming Call Distribution Group—Group Settings—Miscellaneous— VIP Call Mode58 Feature Guide1.2.2 Incoming Call Distribution Group Features
