Panasonic KX-TDA30 Installation Manual

Also see for KX-TDA30: Features guide Operator user manual User manual User manual Features guide

Contents

Panasonic KX-TDA30 Installation Manual Manual pdf 18 page image

1.1 System Highlights18 Installation Manual1.1 System Highlights1.1.1 System HighlightsNetworking FeaturesThis Hybrid IP-PBX supports the following networking features:TIE Line ServiceA TIE line is a privately leased communication line between two or more PBXs, which provides costeffective communications between company members at different locations.Virtual Private Network (VPN)VPN is a service provided by the telephone company. It uses an existing line as if it were a private line.QSIG NetworkQSIG is a protocol based on ISDN (Q.931) and offers enhanced PBX features in a private network oftwo or more connected PBXs.Voice over Internet Protocol (VoIP) NetworkThe PBX can connect to another PBX via a private IP network. In this case, voice signals are convertedinto IP packets and sent through this network. Automatic Rerouting of Calls via a Private IP Network toPublic Trunks is also available, in case of network difficulties.Built-in Small Call Centre FeaturesAn incoming call distribution group can be used as a small call centre with the following features:Queuing FeatureWhen a preprogrammed number of extensions in an incoming call distribution group are busy,additional incoming calls can wait in a queue. While calls are waiting in the queue, the calls are handledby the Queuing Time Table, which can be assigned for each time mode (day/lunch/break/night).Log-in/Log-outIncoming call distribution group members can join (Log-in) or leave (Log-out) the groups manually.While logged-in, a member extension can have a preprogrammed time period automatically for refusingcalls after completing the last call (Wrap-up).VIP CallIt is possible to assign a priority to incoming call distribution groups. If an extension belongs to multiplegroups and the extension becomes idle, queuing calls in the groups will be distributed to the extensionin priority order.Computer Telephony Integration (CTI) FeaturesConnecting a PC to a DPT, or connecting a CTI server to this Hybrid IP-PBX allows function of the PC, PBXand extension to be integrated so that, for example, detailed caller information can be taken from a databaseand displayed on the PC as a call arrives, or the PC can dial numbers for the extension automatically.Voice Mail FeaturesThis Hybrid IP-PBX supports Voice Processing Systems (VPS) with DTMF Integration as well as DPT(Digital) Integration.