1.13 Holding Features1.13.1 Call HoldDescriptionAn extension user can put a call on hold. The following features are available depending on the result.Feature DescriptionRegular Hold Any extension can retrieve a held call.Exclusive Call Hold Only the extension user who held the call can retrieve it.The result of the holding operation can be determined through system programming. Pressing the HOLD buttonagain just after the first time alternates the mode between Regular and Exclusive Call Hold.Conditions• Call Hold LimitationA PT user can hold one intercom call and/or multiple trunk calls at a time. An SLT user can hold either oneintercom call or one trunk call at a time. By using the Call Park feature, PT and SLT users can hold multipletrunk calls and intercom calls simultaneously. (® 1.13.2 Call Park)• Music on HoldMusic, if available, is sent to the held party. (® 1.13.4 Music on Hold)• Hold RecallIf a call on hold is not retrieved within a preprogrammed time period, Hold Recall is heard at the extensionwhich put the call on hold. If the extension is engaged in a call, the Hold Alarm will be heard.• If an outside party is placed on hold and not retrieved within a preprogrammed time period, the call isautomatically disconnected. This timer starts when Hold Recall activates.• Automatic Call HoldA PT user can be programmed holding of the current call when pressing another CO/ICD Group/INTERCOM/PDN button, through system programming. If this feature is not enabled, the current call willbe disconnected.[Example]It is possible to receive a call by pressing the flashing ICD Group button, this puts the current intercom call(on the INTERCOM button) on hold. To return to the held call, press the INTERCOM button.• Call Hold Retrieve DenyIf an extension user cannot call certain extensions on a COS basis (® 1.1.2.2 Internal Call Block), hecannot retrieve the held call which the extensions made.• SLT Hold ModeIt is possible to choose how to hold a line and transfer a call with an SLT in the following methods throughsystem programming:HoldHold(to be Retrieved fromAnother Extension)*1Transfer to Trunk Transfer toExtensionMode 1Flashing thehookswitch+Going on-hookFlashing the hookswitch+Hold Feature No.+Going on-hookFlashing thehookswitch+Trunk Access No.Flashing thehookswitch+Extension No.Feature Guide 1731.13.1 Call Hold
