1.32 Computer Telephony Integration (CTI) Features1.32.1 Computer Telephony Integration (CTI)DescriptionConnecting a PC to a DPT, or connecting a CTI Server to this PBX, enables extension users to make use ofadvanced features by using the stored data in the PC or the CTI Server. The features that are available throughCTI depend on the CTI application software used on connected PCs.There are two types of CTI as follows:1. First Party Call Control2. Third Party Call Control1. First Party Call ControlA PC is connected to a DPT using a USB port (USB Module) attached to the DPT. The PC monitors thestatus of the DPT and controls the DPT.PBXPCUSBDPT2. Third Party Call ControlA CTI Server is connected to the PBX using a LAN port of the IPCMPR/IPCEMPR card as a CTI interface.PCs monitor the status of the PBX and control the PBX via the CTI Server. When a call is received, theCTI Server can be used to decide call routing, and to send information about the call to the destinationextension user’s PC. So, for example, if the call is from a customer, that customer’s account informationcan be shown automatically on the screen of the PC at the same time as the call is received, dependingon the CTI software used. In Third Party Call Control, the PC does not control extensions directly.PBXIPCMPRCardCTI ServerPC PCLANLAN384 Feature Guide1.32.1 Computer Telephony Integration (CTI)
