TroubleshootingUseful InformationFor assistance, please call: 1-800-211-PANA(7262) 53GeneralYou cannot operate theAnswering System with thebase unit.• The handset user is operating the AnsweringSystem, or is on the phone. Wait until theIN USE/CHARGE indicator light goes out.You cannot operate theAnswering System from atouch tone phone.• Make sure you enter the correct remote code(p. 45).• The Answering System may not respond if thetones are too short to activate the unit. Presseach button firmly.• The Answering System is off. Turn it on (p. 47).You cannot operate theAnswering System with thehandset.• Someone is operating the Answering System.• You are too far from the base unit. Walk closer tothe base unit.• The unit is recording a message. To answer thecall, press [ ] or [ ].While recording a greetingmessage, the unit starts toring and stops recording.• To answer the call, press [ ] or [ ]. Startagain from the beginning after hanging up.During playback, the unitstarts to ring and stopsplayback.• To answer the call, press [ ] or [ ]. To resumeplayback, press [MESSAGE/SLOW TALK] afterhanging up.Caller ID information is notdisplayed during messageplayback (p. 43).• Caller ID information will not be displayed if theCaller List is renewed and the caller IDinformation is erased (p. 27).Problem Cause & RemedyThe unit does not work. • Check the settings (p. 8–9).• Check whether the dialing mode setting iscorrect (p. 14).• Charge the battery fully (p. 8).• Clean the charge contacts and charge again(p. 9).• Install the battery properly (p. 8).• Place the handset on the base unit and unplugthe AC adaptor to reset it. Plug in, and try again.• Re-install the battery (p. 8) and charge it fully.Problem Cause & Remedy