For assistance, please call: 1-800-211-PANA(7262) 69TroubleshootingUseful InformationYou cannot redial. • If the last number dialed was more than48 digits long, the number will not be redialedcorrectly.You cannot make longdistance calls.• Please make sure you have long distanceservice.• Check if Caller IQ is on. Turn Caller IQ off(p. 73).The handset does not displaythe caller’s name and/orphone number.• You need to subscribe to Caller ID.• Other telephone equipment may beinterfering with your phone. Disconnect it andtry again.• Other electrical appliances connected to thesame outlet may be interfering with Caller ID.• Telephone line noise may be affecting CallerID.• The caller requested not to send his/herCaller ID information (p. 30).• If a call is being transferred to you, the CallerID information will not be displayed.• If a (separate) Caller ID box is connectedbetween the unit and the telephone wall jack,disconnect the Caller ID box or plug the unitdirectly into the wall jack.The handset and/or base unitdoes not announce thedisplayed caller’s name.• The handset and/or base unit ringer volumesare turned off. Set to high, medium, or low(p. 17, 18).• The Talking Caller ID feature is turned off.Turn it on (p. 31, 32).The handset and/or base unitdoes not announce thedisplayed caller’s nameproperly.• Name pronunciation may vary. Namepronunciation quality is based on namesmost commonly used in the United States.• The handset and/or base unit will announceeach letter of abbreviations, such as “Co.”and “Inc.”.• Caller ID supports names of up to 15 letters.If the caller’s name has more than 15 letters,the name will not be announced correctly.The handset cannotautomatically edit the CallerList/incoming phone numbers.• The Caller ID number auto edit feature isturned off. Turn it on (p. 35) and try again.• You need to press [C] or [s] after editingthe number.Problem Cause & Remedy