TroubleshootingIf you still have difficulties after following the instructions in this section, disconnect the base unit’sAC adaptor and turn off the handset, then reconnect the base unit’s AC adaptor and turn on thehandset.General useProblem Cause/solutionThe handset does notturn on even afterinstalling chargedbatteries.R Place the handset on the base unit or charger to turn on thehandset.The unit does not work. R Make sure the batteries are installed correctly (page 11).R Fully charge the batteries (page 11).R Check the connections (page 11).R Unplug the base unit’s AC adaptor to reset the unit and turn offthe handset. Reconnect the adaptor, turn on the handset andtry again.R The handset has not been registered to the base unit. Registerthe handset (page 34).The handset display isblank or dark.R The handset is in screen saver mode (page 16). Activate thehandset display again by:– pressing MFN or MEN when on a call.– pressing M N at all other times.R “LCD in charging” is set to “Off” while on charge. Changethe setting (page 29).R The handset is not turned on. Turn the power on (page 16).I cannot hear a dial tone. R Make sure that you are using the supplied telephone line cord.Your old telephone line cord may have a different wiringconfiguration.R The base unit’s AC adaptor or telephone line cord is notconnected. Check the connections.R Disconnect the base unit from the telephone line and connectthe line to a known working telephone. If the working telephoneoperates properly, contact our service personnel to have theunit repaired. If the working telephone does not operateproperly, contact your service provider/telephone company.I cannot use the smartfunction key even if thesmart function indicator isflashing slowly.R Another unit is in use. Wait and try again later.R The key lock feature is turned on. Turn it off (page 21).48 Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333Useful InformationTG8151_61E(en)_1220_ver021.pdf 48 2011/12/20 18:50:50