Problem Cause/solutionCaller information is slowto display.R Depending on your service provider/telephone company, theunit may display the caller’s information at the 2nd ring or later.Set the first ring to “Off” (page 22).R Move closer to the base unit.Time on the unit hasshifted.R Incorrect time information from incoming Caller ID changes thetime. Set the time adjustment to “Manual” (off) (page 23).The name stored in thephonebook is not fullydisplayed while an outsidecall is being received.R Edit the phonebook entry name to fit in 1 line of text (page 19).Answering systemProblem Cause/solutionThe unit does not recordnew messages.R The answering system is turned off. Turn it on (page 31).R The message memory is full. Erase unwanted messages(page 32).R The recording time is set to “Greeting Only”. Change thesetting (page 35).R Your service provider/telephone company’s voice mail servicemay be answering your calls before the unit’s answeringsystem can answer your calls. Change the unit’s number ofrings setting (page 34) to a lower value, or contact your serviceprovider/telephone company.I cannot operate theanswering systemremotely.R The remote access code is not set. Set the remote accesscode (page 33).R You are entering the wrong remote access code. If you haveforgotten your remote access code, enter the remote accesscode setting to check your current code (page 33).R The answering system is turned off. Turn it on (page 34).The unit does not emit thespecified number of rings.R If the first ring is turned off, the number of rings decreases by 1from the specified number of rings.Liquid damageProblem Cause/solutionLiquid or other form ofmoisture has entered thehandset/base unit.R Disconnect the AC adaptor and telephone line cord from thebase unit. Remove the batteries from the handset and leave todry for at least 3 days. After the handset/base unit arecompletely dry, reconnect the AC adaptor and telephone linecord. Insert the batteries and charge fully before use. If the unitdoes not work properly, contact an authorised service centre.Caution:R To avoid permanent damage, do not use a microwave oven to speed up the drying process.Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333 41Useful InformationTGC21x_22xE_OI_(en-en)_0402_ver.110.pdf 41 2014/04/02 19:29:47