Useful Information39Helpline Tel. No.: U.K. 0844 844 3898 R.O.I. 01289 8333Answering system (KX-TG2521/KX-TG2522/KX-TG2523/KX-TG2524)*1 KX-TG2522/KX-TG2523/KX-TG2524Caller information is slow todisplay.L Depending on your service provider/telephone company, the unit may display thecaller’s information at the 2nd ring or later.L Move closer to the base unit.The name stored in thephonebook is not fullydisplayed while an outside callis being received.L Edit the phonebook entry name to fit in 1 lineof text (page 18).Problem Cause/solutionThe unit does notrecord newmessages.L The answering system is turned off. Turn it on (page 25).L The message memory is full. Erase unnecessarymessages (page 27).L The recording time is set to “Greeting Only”. Changethe setting (page 30).L If your own greeting message is not recorded properly,callers are unable to leave a message. Record your owngreeting message again (page 26).L If you subscribe to a voice mail service, messages arerecorded by your service provider/telephone company,not your telephone. Change the unit’s number of ringssetting or contact your service provider/telephonecompany (page 29).My own greetingmessage cannot beproperly heard.L Record your own greeting message again (page 26).I cannot operate theanswering system.L Someone is using the unit. Wait for the other user tofinish.*1L A caller is leaving a message. Wait for the caller to finish.L The handset is too far from the base unit. Move closer.I cannot operate theanswering systemremotely.L The remote access code is not set. Set the remoteaccess code (page 28).L You are entering the wrong remote access code. If youhave forgotten your remote access code, enter theremote access code setting to check your current code(page 28).L Press each key firmly.L The answering system is turned off. Turn it on (page 29).Problem Cause/solutionTG251x_2xE(e).book Page 39 Monday, January 25, 2010 3:09 PM