Panasonic S-ICX Technical Manual

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Panasonic S-ICX Technical Manual Manual pdf 3 page image

S-ICX-5.0-520 (ACD 4.0) S-ICX (International) issued October 2000 iiiContentsGeneral System Information.............................................................. 1Configuration ................................................................................................................ 1Specifications................................................................................................................ 2Basic Service Flow ....................................................................................................... 3ACD Call Handling Program ........................................................................................ 4Selecting Program Processing .............................................................................. 4Programming by Commands ................................................................................. 6Transfer Destination Voice Number .................................................................... 12Supervisor Features................................................................................ 13Common Supervisor Menu Operations .................................................................... 13Activating Supervisor Menu ................................................................................. 13Common Supervisor Customisation Operations ............................................... 14Supervisor Customisation ......................................................................................... 14Direct Incoming Call Setting................................................................................. 15Transferring Incoming Call Setting...................................................................... 17DID Call Setting...................................................................................................... 19Ext. Group Call Setting ......................................................................................... 21Changing Supervisor IDs and User Information Recording ID ......................... 23Setting Agent IDs................................................................................................... 24Confirming Agent IDs............................................................................................ 26Setting Service Flow Details................................................................................. 26Supervisor Monitoring................................................................................................ 28Traffic Information................................................................................................. 29Waiting Calls .......................................................................................................... 30Agent Status .......................................................................................................... 30MIS Report Features ................................................................................................... 32MIS Report Outline ................................................................................................ 32