Panasonic S-ICX Technical Manual

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Panasonic S-ICX Technical Manual Manual pdf 58 page image

Index Built-In ACD Supervisor GuideIndex-2 S-ICX (International) issued October 2000 S-ICX-5.0-521 (ACD 4.0)FF1SystemFF2TrunksFF3ExtensionsFF4FF-/Soft KeysFF5GroupsFF6TRS/ARS0 SystemConfigurationFF7ApplicationsFF8MaintenanceIntroductionAppendix AAppendix BFF1SystemFF2TrunksFF3ExtensionsFF4FF-/Soft KeysFF5GroupsFF6TRS/ARS0 SystemConfigurationFF7ApplicationsFF8MaintenanceIntroductionAppendix AAppendix BIndexINSERT (FF2)...............................................................9KKey Assignment ....................................................50, 51LLog-in / Log-out..........................................................48MMIS Report DataOutput......................................................................38MIS Report Features ...................................................32MIS Report Operation.................................................35MIS Report Outline.....................................................32Monitoring ..................................................................28OOther Features (Data Clear and Output Cancel) .........44Output Cancel .............................................................44Output of MIS Report Data.........................................38PProgramming by Commands ........................................6RRecordingUser Information .....................................................45Report Features ...........................................................32Report OperationMIS..........................................................................35Report Outline ............................................................ 32SService Flow ................................................................. 3Service Flow DetailsSetting ..................................................................... 26Setting Service Flow Details ......................................26Specifications................................................................ 2Supervisor Customisation ........................................... 14Supervisor Features .................................................... 13Supervisor IDs and User Information Recording IDChanging ................................................................. 23Supervisor MenuActivating................................................................ 13Supervisor Monitoring.......................................... 23, 28System Report............................................................. 42TTraffic Information ..................................................... 29Transfer Destination Voice Number...........................12Transferring Incoming Call Setting ............................17UUnavailable ................................................................. 49User Information Recording .......................................45User Information Recording IDChanging ................................................................. 23WWaiting Calls .............................................................. 30Work Unit Count .................................................. 42, 49Wrap-upWrap Feature........................................................... 50

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