36TroubleshootingIf there is a problem with your TV, please refer to the table below to determine the symptoms, then carry out thesuggested check. If this does not solve the problem, please contact your local Panasonic dealer, quoting the modelnumber and serial number (both found on the rear of the TV).Symptoms ChecksPicture SoundSnowy Picture Noisy SoundAerial location, direction or connectionMultiple Images Normal SoundAerial location, direction or connectionInterference Noisy SoundElectrical appliancesCars / MotorcyclesFluorescent lightsSwitch on P-NR in Picture menu to reduce picture noise.Normal Picture No SoundVolume levelSound mute switched on.No Picture No SoundTV set to AV mode.Not plugged into AC outlet.Not switched on.Picture / Sound controls set at minimum levels.Check if in Standby mode.No Colour Normal SoundColour controls set at minimum levels.Poor or Distorted Picture Weak or No SoundRetune Channel (s).Some programmes may not be received when both Aerial and CATVsignals are connected to the TV through a mixer. In this case, connecteither Aerial or CATV signal directly to the TV.Normal Picture Weak or Distorted SoundSound reception may have deteriorated.Switch MPX setting (Sound menu in Analogue mode) to Off until receptionimproves.There may be red spots,blue spots and greenspots on the screen.Normal SoundThis is a characteristic of liquid crystal panels and is not a problem. Theliquid crystal panel is built with very high precision technology giving youfine picture details. Occasionally, a few non-active pixels may appear onthe screen as a fixed point of blue, green, or red.Please note this does not affect the performance of your LCD.HDMIPoor Video.(Snow noise, no picture, picture runs, etc.)HDMI cable is not connected securely.Turn the power supply of the TV and connected equipment off thenturn on.Check compatibility of input signal from the connected equipment.The connected equipment must be EIA/CEA-861/861B compliant.Poor Audio.Change the audio setting of the connected equipment to L.PCM.Check the setting of HDMI input in Sound menu.If the problem is due to the digital audio connection, change to theanalogue audio connection.The error message appears. Please consult an Authorized Service Center.