Panasonic Toughbook CF-18DHAZXKM Operating Instructions Manual

Also see for Toughbook CF-18 Series: Precautions for Installing Precautions for Installing Operating instructions Supplementary instructions Supplementary instructions

29 TroubleshootingDealing with Problems (Summary)The power indicator or bat-tery indicator is not litThe computer does not op-erate when a USB device isconnected[Enter Password] is dis-playedPOST Startup Error(s) isdisplayedWindows startup, or an op-eration is extremely slowThe date and time are incor-rectWhen resuming from thestandby or hibernationmode, [Enter Password]does not appear even if apassword has been set in theSetup UtilityWhen the administratorpassword is forgottenWhen “Remove disks orother media. Press any keyto restart” (or a similar mes-sage) is displayedCheck the cable connection for the AC adaptor.Check to see if a fully charged battery is properly installed.Remove the battery pack and disconnect the AC adaptor, then connect them again.The computer may not operate when certain USB devices are connected. Disconnect theUSB device, or set [Legacy USB Support] to [Disable] in [Advanced] menu of the SetupUtility.Input your Supervisor Password or User Password. If you have forgotten it, contact Pa-nasonic Technical Support.page 28Press F9 in the Setup Utility ( “Setup Utility”). This will restore the SetupUtility’s settings to their default values (except the password settings). Then, the SetupUtility must be run once again for you to input the appropriate operating environmentsettings. (The processing speed depends on the application software used, so this opera-tion may not cause the processing speed to increase.)Disable any resident software.You can set the date and time using the following menu.[start] - [Control Panel] - [Date, Time, Language, and Regional Options] - [Date and Time]When the computer is connected to a LAN, confirm the date and time of the server.If you continue to experience problems, the internal battery maintaining the clock mayneed to be replaced. Contact Panasonic Technical Support.This computer will not correctly recognize the date and time starting from the year 2100 A.D.Even when a password has been set in the Setup Utility, [Enter Password] does not appearwhen the computer resumes from the standby or hibernation mode.If you want to use the security function when using the standby or hibernation mode, use theWindows password as follows:1 Select the account to change in [start] - [Control Panel] - [User Accounts] and set thepassword.2 Add the check mark for [Prompt for password when computer resumes from standby]in [Control Panel] - [Performance and Maintenance] - [Power Options] - [Advanced].Set the password again in the following procedure.If you have created a password reset disk ( page 16), a message is displayed whenyou fail to correctly enter the password. Follow the message’s instructions and set thepassword again by using the password reset disk.If you have not created a password reset disk, after reinstalling, setup Windows and thenset the password again.This means a floppy disk that does not contain system startup information has been left inthe floppy disk drive. Remove the floppy disk, and press any key.This message may appear when certain USB devices are connected. Remove the USBdevice, or set [Legacy USB Support] in [Advanced] menu of the Setup Utility to [Disable].If the message still appears even after trying the above two measures, this may be anindication that some type of hard disk failure has occurred. Contact Panasonic TechnicalSupport.When a problem occurs, refer to this page. The “Reference Manual” also contains detailed information. If a problem appears to berelated to a software application, read the software related manual. If you still cannot troubleshoot the problem, contact PanasonicTechnical Support. You can use the PC Information Viewer to check the computer’s usage status. ( “Dealing withProblems (Advanced)”)Starting Up