57Dealing With Problems (Advanced)Your peripheral does notwork (An error occursw h i l e i n s t a l l i n g t h edriver)Unable to printThe cursor does notmove from mouse opera-tionsThe device connected tothe serial port does notworkE x t e r n a l m o u s e o rtrackball connected tothe external keyboard/mouse port does notworkA PC Card does not workYou do not know theavailable RAM moduleThe RAM module has notbeen recognizedThe address map for IRQ,I/O port address, etc. isunclearYou need to use drivers conforming to the current operating system(version). To con-firm the version, select [System] in [start] - [Settings] - [Control Panel]. Some earlierdrivers will no longer work.For more information, ask the manufacturer of the driver in question.Check the computer-printer connection.Make sure the printer is on.Make sure the printer is in the online state.Make sure paper is in the printer tray and there is no paper jam.Has the Setup Utility been used to set [Parallel Port] to [Enable] or [Auto]?Depending on the printer, EPP or ECP may not work at times.Check your mouse connection, then reboot the computer from the keyboard.From the keyboard, you may choose to press down on , then select [Shut Down].Check the connection.Confirm that the device driver for the serial port works. Please refer to the refer-ence manual of the device.Confirm that two mouse devices are not connected, one through the external key-board/mouse port and the other through the serial port.Try setting [Touch Pad] to [Disable] in the Setup Utility.Confirm that [Serial Port] has not been set to [Disable].Try setting [Touch Pad] to disable in the Setup Utility.In some circumstances, if a PS/2 external mouse with a serial interface conversionfunction is connected to the port, it may not operate normally. Try connecting it tothe serial port.Make sure the card is properly inserted.Confirm that the card conforms to the PC Card Standard.Note that after a driver is installed, the computer must be rebooted.Check that the proper port settings have been made.Read the PC Card’s manual. Or, you may need to call the manufacturer of the PCCard.Windows NTWhen [Card Executive 2.0 for NT] is not displayed in [Control Panel], installPhoenix Card Executive™ 2.0 for Windows NT ®.Confirm that a PC Card compatible with Windows NT is being used.Windows 2000Confirm that a driver for Windows 2000 has been installed.page 29Make sure the RAM module has been properly inserted.Use the RAM module that supports the recommended specifications.Windows 98Check the address map by going to [View Resources] in [Start] - [Settings] - [ControlPanel] - [System] - [Device Manager] - [Computer] - [Properties].Windows NTSelect [Start] - [Programs] - [Administrative Tools (Common)] -[Windows NT Diag-nostics] to see the present conditions.Windows 2000Check the address map by going to [View] - [Resources by type] in [Start] - [Settings]- [Control Panel] - [System] - [Hardware] - [Device Manager].Connecting Peripherals(To next page)